Returns

All sales are final.  We accept returns for refund or exchange, for items damaged in transit.

To be eligible for a refund or exchange, you must first email us within 7 days of receiving the artwork at bostonflowerco@gmail.com to alert us of the damage, then return the damaged item to us. Pictures of the damage must be provided. The item must be returned in the current state. Any further damage will result in customers full or partial loss of refund. Shipping costs are the customers responsibility. 

Non-returnable items


 Custom Pieces
 
To complete your return, we require a receipt or proof of purchase. 
 
There are certain situations where only partial refunds are granted: (if applicable)
Damage occurred from shipping carrier. In this case a claim will be made with the shipping carrier and any refund will be based on their findings, whether it be full, partial, or none. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
 
 
 

 


 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at bostonflowerco@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Replace items (if applicable)

We only replace items if they are damaged and that are not custom.  If you need to exchange it for the same item, send us an email at bostonflowerco@gmail.com and return your item to us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. This does not apply to custom pieces. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver. This does not apply to custom pieces.

Shipping

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return Shipping Cost

To return your product, you should contact us prior to shipping the item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lost or Stolen Packages

Boston Flower Co. is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.  Upon inquiry, Boston Flower Co. will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

FREE SHIPPING

all orders $35 or more